Shared Definitions

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  **Term**            **Meaning**

  **Relae, we, us,    Touch Grass AB, a Swedish company, which is the
  our**               contracting entity and the operator of the Platform
                      and the Services in every region. Relae may assign
                      its agreements to an affiliate or successor as
                      described in the Master Subscription Agreement.

  **Region**          A geographic deployment of Relae's data
                      infrastructure. A customer's Donor Data is stored
                      and processed in the customer's own Region. The
                      Canadian Region is the only Region operating today.

  **Platform**        The Relae software application or applications,
                      website, APIs, and related services.

  **Services**        The donor-management, reconciliation,
                      relationship-intelligence, and related functions
                      Relae provides through the Platform.

  **Customer, you (in The organization that subscribes to the Services,
  customer-facing     ordinarily a registered charity or nonprofit. The
  documents)**        Customer is the Controller of its Donor Data.

  **Authorized User** An individual the Customer permits to access the
                      Platform under the Customer's account (staff,
                      volunteers, or a Consultant acting for the
                      Customer), subject to role-based access.

  **Consultant,       A fundraising consultant or agency that manages one
  Agency**            or more client Customers within a single Consultant
                      account, switching between client workspaces under
                      authority granted by each client.

  **Donor,            An individual whose personal information a Customer
  Constituent**       uploads to or records in the Platform. Donors are
                      Data Subjects. Donors are not users of the Platform
                      and have no account with Relae.

  **Donor Data**      Personal information about a Customer's Donors
                      that the Customer uploads to, or generates within,
                      the Platform, including names, contact details,
                      giving history, relationship notes, event
                      attendance, photographs the Customer adds, ratings
                      and tiers, and model-derived estimates such as
                      predictive lifetime value and capacity ranges (the
                      full list is in the Privacy Policy). Relae
                      processes Donor Data as Processor on behalf of the
                      Customer.

  **Customer Account  Information about the Customer and its Authorized
  Data**              Users: organization details, user names, emails,
                      roles, login credentials, and staff profile photos.
                      Relae is the Controller of this data for
                      account-administration purposes.

  **Website Data**    Information about visitors to the marketing
                      website, including request-access submissions.
                      Relae is the Controller of this data.

  **Controller**      The party that determines the purposes and means of
                      processing personal information. For Donor Data,
                      the Customer is the Controller.

  **Processor**       The party that processes personal information on
                      behalf of, and on the instructions of, the
                      Controller. For Donor Data, Relae is the Processor.

  **Data Subject**    An identified or identifiable individual to whom
                      personal information relates.

  **Sub-processor**   A third party engaged by Relae to process personal
                      information in connection with providing the
                      Services (see the Sub-processor and Data Source
                      List in the DPA).

  **Connected Data    A third-party service (for example an event
  Source**            platform) that a Customer chooses to connect, from
                      which the Platform reads data at the Customer's
                      direction.

  **De-identified     Data from which direct identifiers have been
  Data**              removed so that a specific individual could not be
                      directly identified, but which may carry residual
                      re-identification risk. Used for processing within
                      the Services; corresponds to Quebec Law 25's
                      de-identified information.

  **Anonymized /      Data irreversibly aggregated across multiple
  Aggregate Data**    sources so that no individual and no individual
                      organization is reasonably identifiable, evaluated
                      against generally accepted best practices. This
                      higher standard, corresponding to Law 25's
                      anonymized information, is the standard the future
                      Benchmark Cooperative is designed to meet before
                      any pooling begins.

  **Pilot**           An experimental capability offered only to
                      organizations that enrol under a distinct, specific
                      pilot consent, governed by the Pilot and
                      Experimental Features Framework (Document 13).
                      Pilots are not part of current processing.

  **Beta**            The current pre-release phase of the Platform, in
                      which functionality and availability are limited
                      and may change.
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